Closefloor Representative Terms of Service

Version 1.10.0

Closefloor Representative Terms of Service

Version 1.10.0 · Effective 1 October 2026

These terms are a binding agreement between you and GG Holdings Group LLC. Please read them before accepting — particularly Section 4, which sets out when you get paid and when you don't.

1. Who this agreement is with

Closefloor is operated by GG Holdings Group LLC, a California limited liability company, 2225 Estribo Drive, Rolling Hills Estates, California 90274 ("Closefloor", "we", "us").

This agreement is between us and you, the sales representative accepting it.

2. You are an independent contractor

You are not our employee, and you are not the employee of any business whose offers you work.

Specifically:

You choose your own hours and where you work.

You choose your own sales methods.

You choose which offers to apply for, and you are never required to accept any offer or work any deal.

You may work for anyone else at any time, including businesses that compete with those on Closefloor, and including other platforms.

You are paid for closed sales, not for time.

You provide your own equipment.

We do not supervise, direct, or evaluate your work.

You are not entitled to employee benefits, unemployment insurance, or workers' compensation from us. You are responsible for your own taxes, subject to Section 5.

Nothing in this agreement creates employment, partnership, joint venture, or agency between us.

3. What you can and cannot do

You are not the agent of any business. You may present and sell their offers on the terms they set. You may not:

Make promises to a customer that the business has not authorised. If you do, that is between you and the business, and you may be responsible for it.

Sign anything on a business's behalf, or hold yourself out as their employee or officer.

Alter the price or terms of an offer.

Register a sale that did not happen, or arrange with anyone to generate commission on a sale you engineered. This is fraud and it ends your account.

Take a sale off-platform to avoid the business's fee. Your commission is calculated from platform-collected payments; a sale collected elsewhere pays you nothing.

Access another representative's or business's data, except for the limited Sales Teams, opt-in Rep Directory, and private Direct Messages information described in Section 9.

Invoices. You can draft an invoice for a deal you are part of. The amount and the customer come from that deal; for a one-off invoice, you choose the payment terms. Drafting is not sending. The business decides: the invoice reaches your customer, in the business's name and on the business's Stripe account, only if the business approves it, and it is priced and checked at the moment they approve rather than when you drafted it. A business can decline, and you will see the reason they give. A draft the business never answers is never sent — there is no time limit after which it goes out on its own. While a draft is still waiting, you can withdraw it and draft a replacement. Nothing you are owed turns on a draft: commission exists only once a customer has paid.

Certification. Some offers require you to complete a practice sales conversation first. The prospect is an AI model, not a person. What you type is stored and a model judges it against the business's checklist; a fixed score threshold in our code decides pass or fail. Attempts are unlimited and a failed attempt costs you nothing.

4. Commission, holds, and when you get paid

How commission is set

Each offer states its commission. The commission terms on a deal are fixed at the moment you register that sale. If the business changes the offer afterwards, your registered sale still pays what it was worth when you registered it.

Sales with more than one representative. When you register a sale, you can name one other representative who is approved and eligible to sell that offer, as a setter or a referrer on it, and another representative can name you in the same way. How the commission is then paid depends on a setting the business chooses for the offer, and the setting in force when the sale is registered is the one that applies to it. By default the commission is paid once and shared: the registering representative sets the other representative's share, and keeps the rest. If the business has chosen to pay full commission to every contributor, each of you receives the full commission on that sale. Either way, the sale counts once toward each of your own performance-bonus targets. If you are named on another representative's sale, your commission on it is held for the hold length fixed when that representative's application was approved, which may differ from yours. As of 16 September 2026, no offer is set to pay full commission to every contributor.

The hold period

When a customer's payment clears, your commission is calculated and held for the offer's hold period. The hold length is fixed at the moment your application is approved. If the business changes it afterwards, that change does not apply to you.

The hold exists because a customer may get a refund or win a chargeback after paying. During the hold, that money can be taken back.

When commission is reversed

If a refund or chargeback happens before the hold period has passed, your commission on that payment is reversed. You do not keep it.

If it happens after the hold period has passed, you keep your commission. The business bears that cost.

Getting paid

Once the hold period has passed and your commission is released, it is transferred to your connected Stripe account. Stripe then pays it out to your bank on Stripe's own schedule, which is typically a couple of days.

We do not hold your money longer than the hold period requires, and we do not choose when Stripe pays out to your bank.

Payment can be delayed if your Stripe account is not fully set up, if it cannot accept transfers, if the sale is under dispute, or if we are investigating suspected fraud. Where we can tell you why, we do.

Performance bonuses

An offer may include a performance bonus: a one-time amount in addition to commission when you reach the stated number of deals on that offer. Each deal counts once, however many payments follow. The bonus terms are fixed when you start working the offer. A business changing or removing its bonus later does not change the bonus term that was fixed for you.

A deal counts when its payment first settles. It continues to count toward this target if the customer is refunded or disputes the payment later. Once you reach the target, Closefloor collects the stated bonus from the business and sends it to your Stripe account separately from your commission. Reaching the target is what earns the bonus, and Closefloor owes it to you whether or not it has been collected from the business yet. If it has not reached you, your offer page will say so; a delay is ours to resolve, not yours to chase. A performance bonus has no commission hold period and is not reversed because of a later refund or chargeback on a deal that already counted.

Refunds, disputes, and your account

You are never asked to pay us money back out of pocket. A reversal reduces your unreleased balance. If your balance is not enough to cover a reversal, the shortfall is recovered from future commission.

5. Taxes

You are responsible for your own taxes. We do not withhold income tax, Social Security, or Medicare from your commission, and nothing is deducted for you.

Two exceptions, both required by law:

Tax reporting. If we pay you at or above the reporting threshold in a calendar year, we are required to file an information return with the IRS and send you a copy. To do that we need your legal name, address, and taxpayer identification number.

Backup withholding. Federal law requires us to withhold at the statutory backup withholding rate from payments to a person who has not provided a valid taxpayer identification number, and to remit that amount to the IRS. This is not optional for us. Stripe collects your legal name, address, and taxpayer identification number inside your Stripe payout setup and verifies them; we never receive the number itself, and the information return is prepared from what Stripe holds. If Stripe requires your taxpayer identification and has not collected and verified it, Stripe disables payouts from your Stripe account until it has.

If backup withholding applies to a payment, the withheld amount is remitted to the IRS on your behalf and reported to you. It is not a fee and we do not keep it.

6. Your account

Keep your login secure and do not share it. Tell us promptly if you think someone else has access.

You must be at least 18 and legally able to work as an independent contractor where you live.

Everything you tell us about yourself must be accurate.

7. Businesses on the platform

We do not vet businesses beyond basic onboarding. We do not verify that a business will deliver what it sells, treat customers well, or be pleasant to work with.

Deals you have registered stay yours. Once your commission has been released and transferred to your Stripe account, it is yours to keep, whatever happens between you and the business afterwards. Until then, Section 4 governs what happens if the customer is refunded.

8. Suspension and termination

You may stop working an offer at any time. Leaving an offer stops you registering new sales against it, and you can leave each offer separately. Deals you have already registered are unaffected: they settle on their original terms, and commission already earned is still paid on the normal schedule, including through the remainder of any hold period.

A business may also remove you from an individual offer at any time. That stops you registering new sales against that offer. It does not affect any deal you already registered: it settles on its original terms, and commission already earned is paid on the normal schedule, including through the remainder of any hold period.

To close your account entirely, contact us at support@closefloor.com.

We may suspend or terminate your account if you break these terms, if we reasonably suspect fraud, or if we are required to by law. Except where a delay would cause harm, we will tell you first.

If your account is terminated for fraud, commission on affected sales may be withheld pending investigation. Commission on unaffected sales is still paid.

9. Sales teams, the Rep Directory, Direct Messages, and leaderboards

Sales Teams are optional working groups for representatives and private by default. When the feature is available, you may create a team or accept an invitation to one. Joining a team does not make the team owner or manager your employer, agent, business partner, or representative. It does not change your independent-contractor status, your relationship with a business, or the commission and hold terms of any deal.

What a team can see. An active team owner or manager may see the team-facing information you knowingly share to operate the team: your display name, profile photo, headline, membership role and status, and the team's membership and management activity. They may also see your aggregate team-performance results for deals registered after you joined that team: deals worked, settled closes, close rate, and attributed net sales. Ordinary members cannot browse the team roster or this performance board.

What a team cannot see. The Sales Teams feature does not give an owner, manager, or another member access to your email address, login details, private account settings, country, Stripe or payout information, individual deals, commissions, applications, customer information, prospective-customer information, or the identity of a business you work with. Team performance results are aggregate only, use sales net of refunds and lost disputes, and are not a statement of your payable commission. It also does not give anyone access to information from another team.

Team administration. A team owner may transfer ownership, close the team, and remove a manager. An owner or manager may maintain the team profile, invite representatives, remove an ordinary member, and change an ordinary member's role. You may leave a team. These actions affect team membership only; they do not alter a registered deal or money already earned under these terms.

Sales Team Marketplace is optional. An owner or manager may choose to make the team discoverable to active businesses and may turn that off at any time. If they do, businesses can see only the team's name, headline, description, selected industries, active member count, and Closefloor's aggregate count of deals worked, settled closes, and close rate. Those team results count a registered sale once and begin with the marketplace release; they are not sales volume, commission, or payout data. The marketplace does not disclose your name, email address, country, private settings, Stripe or payout information, businesses, offers, individual deals, customers, prospective customers, or contact details.

Team introduction requests. A business can request an introduction only around one of its live Closefloor offers and may include a short note. An active owner or manager can see that business's name, the offer title and industry, and the optional note, then accept or decline the request. This does not disclose a manager's contact details, create a direct business-to-representative message, create an obligation for you or the team to work the offer, or change the team or a representative's money terms.

Rep Directory is optional. You may choose to make your profile discoverable to active businesses and other representatives by turning on the Rep Directory in settings and selecting industries you want to work in. Businesses can see your display name, profile photo, headline, bio, selected industries, and Closefloor's verified counts of deals worked, settled closes, and close rate. Other representatives can see only your display name and headline to start a private message. Neither group can see your email address, country, private settings, Stripe or payout information, individual deals, commissions, customers, prospective customers, or sales volume through the directory. You can turn the directory off at any time; it stops future directory reads of your profile.

Direct Messages are optional and private. An active representative can start a private Closefloor conversation only with another active representative who chose to appear in the Rep Directory. A participant can see the other participant's display name and headline, the messages in that conversation, their sent times, and a shared-offer pointer. The pointer is not offer access: the recipient must still pass Closefloor's normal account and offer eligibility checks before the offer page reveals its terms or lets them apply or accept it. Direct Messages do not disclose email addresses, phone numbers, countries, private settings, Stripe or payout information, businesses, customers, prospective customers, individual deals, sales volume, commission, or leaderboard results. They are not visible to businesses or Sales Teams. Either participant can block a conversation, which stops new messages in both directions. You may report a received message to Closefloor; the other representative is not told about the report.

Invitations through the directory. A business can send you an invitation only to one of its live Closefloor offers. The invitation appears in your Applications page; the directory does not disclose your contact details or create an obligation to accept the offer.

Rep Leaderboards are optional. You are hidden from leaderboards unless you choose to appear in settings. When you opt in, other signed-in representatives can see your display name and Closefloor's verified aggregate count of settled closes, close rate, and deals worked, either across Closefloor or within an industry and for all time, the last 30 days, or the last 7 days. A viewer chooses whether to rank by settled closes, close rate, or deals worked; close-rate rankings require at least three deals worked in the selected period. Leaderboards do not show your email address, country, businesses, customers, individual deals, sales volume, commissions, payouts, or contact details. You can turn leaderboard visibility off at any time; future leaderboard reads then stop returning your result.

10. Our liability

Closefloor is provided as is. We do not guarantee that offers will be available, that you will close any sale, or that any business will be good to work with.

To the fullest extent the law allows:

We are not liable for lost income, lost opportunities, or indirect or consequential losses.

Our total liability to you, for any claim arising out of this agreement, is limited to the commission we paid you in the three months before the claim arose.

Nothing here excludes liability that cannot lawfully be excluded.

11. Changes to these terms

We may change these terms. Material changes will be notified, and you will be asked to accept the new version before you continue using the platform. Changes do not affect deals you have already registered — the commission terms and hold period fixed on those deals stay fixed.

12. Disputes

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

Before starting formal proceedings, contact us at support@closefloor.com and give us 30 days to resolve the matter. Most problems are resolved this way.

Any dispute not resolved informally will be brought in the state or federal courts located in Los Angeles County, California, and both parties consent to that venue.

13. General

Entire agreement. These terms and our Privacy Policy, published at closefloor.com/privacy, are the whole agreement between us about Closefloor.

No waiver. If we do not enforce something, we have not given up the right to enforce it later.

Severability. If a provision is unenforceable, the rest continues in force.

Assignment. You may not transfer this agreement. We may transfer it as part of a sale or reorganisation of our business.

14. Contact

GG Holdings Group LLC

2225 Estribo Drive

Rolling Hills Estates, California 90274

United States

support@closefloor.com

Closefloor Business Terms of Service

Version 1.5.0

Closefloor Business Terms of Service

Version 1.5.0 · Effective 24 September 2026

These terms are a binding agreement between you and GG Holdings Group LLC. Please read them before accepting.

1. Who this agreement is with

Closefloor is operated by GG Holdings Group LLC, a California limited liability company, 2225 Estribo Drive, Rolling Hills Estates, California 90274 ("Closefloor", "we", "us").

This agreement is between us and the business accepting it ("you"). You must have authority to bind that business.

2. What Closefloor is, and what it is not

Closefloor is a marketplace and payment platform. You post offers. Independent sales representatives apply to work them, register the sales they close, and Closefloor collects payment from your customer and pays commission to the representative.

Closefloor is not the seller. Every sale is between you and your customer. What you sell, what you promise, whether you deliver it, and what happens if the customer is unhappy are your responsibility, not ours.

Representatives are not our employees or agents, and they are not yours unless you make them so. They are independent contractors. We do not direct their work, set their hours, or supervise how they sell.

We do not guarantee sales. Nothing here promises any volume of representatives, applications, or closed deals.

3. Your Stripe account

Payments run through Stripe. You connect your own Stripe account, and your customer's money is collected into your Stripe account, not ours. Stripe pays it out to you on Stripe's schedule.

At the moment a customer's payment clears, Closefloor takes two amounts from that payment:

The commission you set on the offer, which goes to the representative who closed the sale, and

The platform fee described in Section 5.

You are responsible for your Stripe account: keeping it in good standing, completing whatever Stripe requires of you, and complying with Stripe's own terms. If Stripe restricts or closes your account, we cannot collect payments for you, and that is between you and Stripe.

4. Your offers

You decide what to sell, at what price, and what commission to pay. You are responsible for the accuracy of everything in an offer.

You must not post an offer that is unlawful, that you cannot deliver, or that misrepresents what a customer receives.

We may remove an offer that we reasonably believe breaks these terms or the law. Where we do, we will tell you why.

Changing an offer

You can edit an offer at any time. Changes do not apply to sales already registered.

Specifically:

Commission terms are fixed at the moment a representative registers a sale. If you later change the rate, that sale still pays what it was worth when it was registered.

The hold period is fixed when a representative is approved to work your offer. Changing it later does not affect representatives already working it.

Performance-bonus terms are fixed when a representative starts working your offer. A performance bonus is a one-time amount for each representative who reaches the stated number of deals on that offer. Each deal counts once, however many payments follow. If they earn it, Closefloor collects that stated amount from your saved payment method and pays it separately from commission. Editing or removing a bonus later does not change a term already fixed for a representative.

This is deliberate. A representative should be able to rely on the terms they saw. It also means you should get an offer right before approving representatives to it.

5. Fees

Closefloor charges a platform fee on each payment collected through the platform. The current fee is shown in your account and on each offer before you publish it.

The fee is taken from the payment at the time it clears, alongside the representative's commission. The remainder is yours.

If a payment is refunded before the offer's hold period has passed, our fee is returned in proportion to the refund. After the hold period has passed, the fee is not returned. Section 8 explains why.

We may change our fees. We will give you at least 30 days' notice, and the change will not apply to sales already registered.

You must keep a working payment method on file. While you have a live offer, and for as long as a representative can still earn a performance bonus on one of your offers or has earned one we have not yet collected, you must keep a valid payment method on file with us and keep it current. If it expires, is removed, or is declined, you must replace it promptly. We may pause your offers until you do. Removing your payment method does not cancel a bonus term already fixed for a representative, and it does not cancel any amount you already owe.

Recovering what you owe us. If you owe us an amount under these terms — a performance bonus a representative has earned, or a refund or chargeback we covered for you — we may collect it by charging your payment method on file. If that does not succeed, we may also set it off against amounts we would otherwise owe or pay to you, including the balance of a payment collected through the platform. We will set off only an amount you owe us that arises on or after 24 September 2026, and never against an amount we would otherwise owe or pay to you on a sale registered before that date. We will not set off against, reduce, or delay a representative's commission. An amount we cannot collect remains owed, and we may pause your offers while any amount is outstanding.

6. Representatives

Applications. Representatives apply to work your offers. You decide who to approve. You are not required to approve anyone.

Certification. Some offers require a representative to pass a practice sales conversation before they can work the offer. That conversation is with an AI model, and a model judges it against a checklist you define. Passing a certification is not a recommendation. We do not verify a representative's identity, experience, licensing, or claims about themselves, and you should do whatever checking matters to you.

Deals stay with the representative who registered them. A registered deal is not reassigned, and commission already earned on payments already collected belongs to the representative who earned it.

Sales with more than one representative. A representative registering a sale can name one other representative who is approved and eligible to sell that offer, as a setter or a referrer. You choose, for each offer, how commission is paid when that happens, and the choice in force when the sale is registered applies to that sale. By default the commission is paid once and shared between them, in the proportion the registering representative sets. If you choose instead to pay full commission to every contributor, each of them receives the full commission, so you pay the commission more than once on that one sale, and our platform fee is charged on each of those commissions. Either way, the sale counts once toward each of their own performance-bonus targets. Commission on that sale is held, for each of them, for the hold period fixed when the registering representative was approved to work your offer. As of 16 September 2026, no offer is set to pay full commission to every contributor.

Ending work with a representative. You may remove a representative from an individual offer at any time. This stops them registering new sales against that offer. It does not affect a deal they already registered: that deal settles on its original terms, and commission already earned is paid on the normal schedule, including through any remaining hold period.

What a representative says is not our promise. If a representative makes a commitment to your customer that you did not authorise, that is a matter between you and them. We are not responsible for it. This is a reason to be deliberate about who you approve.

Rep Directory. A representative may choose to appear in the optional Rep Directory so active businesses can discover them for a live offer. The directory shows only what that representative chose to share for recruiting — their profile, selected industries, and Closefloor's verified counts of deals worked, settled closes, and close rate. It does not show their email address, country, Stripe or payout information, individual deals, commissions, customers, prospective customers, or sales volume. You may use the directory only to evaluate and send a Closefloor invitation to one of your live offers; you must not scrape, republish, or use directory information for another purpose.

Sales Team Marketplace. A sales-team manager may choose to make their team discoverable to active businesses. The marketplace shows only the team's name, headline, description, selected industries, active member count, and Closefloor's aggregate count of deals worked, settled closes, and close rate. It does not show the manager's or any member's name, email address, country, private account details, Stripe or payout information, businesses, offers, individual deals, customers, prospective customers, sales volume, commissions, or payouts. You may use the marketplace only to evaluate a team and request an introduction around one of your own live offers; you must not scrape, republish, or use it for another purpose. An introduction may include a short note and a manager may accept or decline it. It does not disclose contact details, create direct messaging, create an employment relationship, or guarantee that a team will work your offer.

7. Your customers

The customer relationship is yours, entirely. We hold a record of the sale because we processed the payment. We do not market to your customers, sell their information, or contact them except to deliver something the sale requires — an invoice, a receipt, or an access link for a product they bought.

Invoices a representative drafts. A representative who is part of one of your deals can draft an invoice for it. The amount and the customer come from that deal; for a one-off invoice, the representative chooses the payment terms. A draft is not a bill, and we do not send it. It waits in your account for your decision, and we email you when a new one arrives. Nothing reaches your customer until you approve it. When you approve, we issue the invoice in your name on your Stripe account and email it to that customer, and we price and check it at that moment rather than when it was drafted. You can decline a draft, with a reason the representative sees. A draft you never answer is never sent: there is no deadline and no automatic approval. The representative who drafted it can withdraw it while it waits.

You are responsible for delivering what you sold, for supporting the customer afterwards, and for your own obligations to them under consumer law.

Our handling of personal information is described in our Privacy Policy, published at closefloor.com/privacy.

8. Refunds, disputes, and clawbacks

You decide refunds. You issue them from your own Stripe account. We do not issue refunds on your behalf and we cannot stop you issuing one.

When a payment is refunded or a customer wins a chargeback, what happens to the commission depends on timing:

Before the hold period ends, the commission is reversed and the representative does not keep it.

After the hold period ends, the commission has been paid out and stays with the representative. You bear that cost.

This is the point of the hold period, and it is why the hold length is a decision worth making carefully. A longer hold gives you more protection and makes your offer less attractive to representatives.

Our platform fee follows the same rule. Refund before the hold period ends and our fee is returned in proportion. Refund after it ends and the fee is not returned, because the commission it was charged on has already been paid out. After the hold period, a refund costs you the full amount: the customer's money, the representative's commission, and our fee.

Chargebacks. A chargeback is between you, your customer, and Stripe. We do not represent you in a dispute. If a chargeback is decided against you after commission has been released, the position is the same as a late refund: the cost is yours.

9. What you must not do

Use Closefloor for anything unlawful.

Attempt to move a sale off-platform to avoid our fee after a representative has registered it. Representatives are paid from platform-collected payments; taking a sale off-platform takes their commission with it.

Attempt to access another business's or representative's data, except the limited information a representative or Sales Team deliberately shares through the Rep Directory or Sales Team Marketplace to evaluate a Closefloor offer invitation or team introduction.

Interfere with the platform's operation or security.

10. Suspension and termination

You may stop at any time. Close your account or stop posting offers. Deals already registered continue to their conclusion, and commission already earned is still owed.

We may suspend or terminate your account if you break these terms, if we are required to by law, or if your continued use presents a serious risk to representatives, customers, or the platform. Except where a delay would cause harm, we will tell you first and give you a chance to fix it.

On termination, outstanding obligations survive: registered deals settle, commission owed is paid, and refund and clawback rules continue to apply.

11. Our liability

Closefloor is provided as is. We do not warrant that it will be uninterrupted, error-free, or that it will produce sales.

To the fullest extent the law allows:

We are not liable for lost profits, lost sales, lost data, or indirect or consequential losses.

Our total liability to you, for any claim arising out of this agreement, is limited to the platform fees you paid us in the three months before the claim arose.

Nothing here excludes liability that cannot lawfully be excluded.

12. Indemnity

You will indemnify us against claims arising from what you sold, what you promised your customer, your offers, or your breach of these terms. This does not cover claims caused by our own breach or our own negligence.

13. Changes to these terms

We may change these terms. Material changes will be notified, and you will be asked to accept the new version before you continue using the platform. Changes do not apply retroactively to sales already registered.

14. Disputes

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

Before starting formal proceedings, contact us at support@closefloor.com and give us 30 days to resolve the matter. Most problems are resolved this way.

Any dispute not resolved informally will be brought in the state or federal courts located in Los Angeles County, California, and both parties consent to that venue.

15. General

Entire agreement. These terms and the Privacy Policy are the whole agreement between us about Closefloor.