Privacy Policy

Version 1.9.2

Closefloor Privacy Policy

Last updated: 16 September 2026

1. Who we are

Closefloor is operated by GG Holdings Group LLC, a California limited liability company.

Address: 2225 Estribo Drive, Rolling Hills Estates, California 90274, United States

Contact: privacy@closefloor.com

GG Holdings Group LLC is the controller of the personal information described in this policy. We also operate Growworks, which has its own privacy policy. Where the two products exchange information, this policy says so explicitly in Section 7.

2. Who this policy is about

Closefloor is a marketplace where businesses post commission-based sales opportunities, independent sales representatives close deals, and the platform collects payment and settles commission. Four kinds of person use Closefloor, and we hold different information about each:

Businesses — the account holder who posts an offer.

Sales representatives — independent contractors who register and close sales. They are not our employees.

Customers — people who buy something from a business through Closefloor. Customers do not have Closefloor accounts and never sign up with us. Section 5 is specifically about you if you are one.

Prospective customers — people a business or its sales representatives are trying to sell to, who have not bought anything. Prospective customers do not sign up with us, and the record about them is created by the business or one of its representatives, not by them. Section 6 is about you if you are one.

3. Information we collect

From businesses

Account information: email address, business name, and the password you set (stored as a hash by our authentication provider; we never see it).

Optional invitation-link attribution: a private link you create, and if a new account signs up through it, the link identifier and that account's chosen type. We do not show you the new account's identity, email address, or activity.

Offer information you author: product descriptions, prices, commission terms, and optional performance-bonus terms.

An optional monthly net-sales goal you set for your own business insights.

Payment account information: we do not collect or store your bank details or card numbers. You connect a Stripe account directly with Stripe, and we receive from Stripe an account identifier and status flags telling us whether that account can accept payments. If you save a card for Closefloor costs, we receive an identifier for that payment method, not its number.

Records of your activity on the platform: offers created, applications approved or rejected, and administrative actions taken on your account.

Your IP address, recorded when you attempt to sign up. This is used only to limit abuse of that page, is deleted daily, and is never kept longer than 48 hours. An IPv6 address is shortened before it is stored, so we keep the network it came from rather than the full address.

From sales representatives

Account information: email address, display name, and a password hash.

Payout account information: as above, you connect a Stripe account directly with Stripe. We hold an account identifier and capability status, not your bank details.

Sales activity: deals you register, commissions earned, held, and paid, plus any performance-bonus term fixed when you start an offer, progress toward it, and bonus payment.

Optional Sales Teams information: the team profile you create or join, your membership role and status, a record of team-management actions, and aggregate activity registered after you join the team. A manager may enter an existing representative's email address to create an invitation; we use it to find that account but do not store it on the Sales Team record or disclose whether it matched an account. If an owner or manager chooses to use the Sales Team Marketplace, we also hold the team's visibility settings, deal-time team attribution for marketplace aggregate results, and business introduction requests.

Optional Rep Directory information: whether you choose to be discoverable, the industries you select, and the profile information and verified work counts described in Section 7. You can turn this off at any time.

Optional Direct Messages information: the representative you message, message text, the time sent, and an optional pointer to a Closefloor offer you share. Turning off Rep Directory visibility stops new conversations, and you can block an existing conversation at any time.

Optional Leaderboard information: whether you choose to appear and the verified aggregate work counts described in Section 7. You can turn this off at any time.

An optional monthly net-commission goal you set for your own progress view.

Certification transcripts. Some offers require you to complete a practice sales conversation before you can work them. That conversation is with an AI model, not a person. Section 8 describes this in full.

Your IP address, recorded when you attempt to sign up. Handled exactly as described above.

From customers of businesses

Your name and email address, entered by the sales representative when they register your sale. We do not collect this from you directly.

Payment records. Payments are processed by Stripe on the business's own Stripe account. We store a record of the amount, the fee, the date, and Stripe's identifiers for the transaction. We do not receive or store your card number.

Your IP address, if you open a product activation link we send you. This is used only to limit abuse of that page, is deleted daily, and is never kept longer than 48 hours. An IPv6 address is shortened before it is stored, so we keep the network it came from rather than the full address.

From prospective customers of businesses

A business, or one of its sales representatives, enters a record here for a person they are trying to sell to. A representative does it when they register the opportunity; a business does it when it adds a lead for its representatives to work. Either way it happens before any purchase and may be instead of one. We hold the record on the business's behalf.

Name and email address, entered by the business or the representative. We do not collect either from you directly.

The amount they expect you to pay.

Who entered you — the business, or the representative who did. If that representative's account is later deleted, we keep that a representative entered you, but no longer which one. And the offer you were entered against, where there is one.

If the business declines the registration, the written reason it gives. A reason is required and it is free text, so it may contain the business's own statement about you — most often that you were already their customer.

We do not add any information about you to this record ourselves. We do not observe your behaviour, build a profile, score you, or enrich the record from any other source.

If you go on to buy, the same record becomes a purchase record and the section above applies to it too.

Information we receive from other sources

We do not buy prospective-customer information, and we do not take it from data brokers, list vendors, or any third-party business-information provider. What we hold about a prospective customer reaches us from that business, or from one of its own representatives.

Elsewhere in this policy we do receive information from others: standard server logs from our hosting provider, account and payment status from Stripe, and — when a customer buys an offer that unlocks a third-party product — a confirmation from that provider that the customer claimed it. Those are described in Sections 3 and 7.

If we ever begin taking prospective-customer information from a third-party provider, we will name the category of source in this section before we start, list which fields we take, and say how to object. It would be used only to populate the record of the single business it was obtained for, never pooled across businesses, resold, or used for any purpose of our own; and we would not take special-category information — health, biometrics, political or religious views, or precise location.

Automatically

Standard server logs from our hosting provider.

We do not use advertising cookies, tracking pixels, or third-party analytics. We do not sell personal information and we do not share it for cross-context behavioural advertising.

4. How we use information

To operate the marketplace: showing offers to representatives, registering sales, and issuing invoices and payment links.

To collect payment from customers and pay commission to representatives.

To calculate commission and platform fees, and to reverse them if a sale is refunded or disputed.

To calculate optional performance bonuses, collect an earned bonus from a business's saved payment method, and pay it to the representative who earned it.

To detect and prevent fraud and abuse.

To send transactional messages — a product activation link, a notification that an application was approved.

To hold and display a business's record of the people its representatives are trying to sell to, so the business and its representatives work from the same list.

To operate optional Sales Teams, including team membership, role administration, invitations, a record of team-management actions, the limited aggregate performance board, and the opt-in business marketplace described in Section 7.

To operate the optional Rep Directory, so an active business can find a representative who chose to be discoverable and invite them to one of that business's live offers.

To operate optional private Direct Messages between active representatives who choose to appear in Closefloor directories, including offer pointers, blocks, and reports of a received message.

To operate optional Rep Leaderboards for representatives who choose to appear, using the limited verified aggregates described in Section 7.

To calculate private monthly goal progress for a representative or business that chooses to set a goal.

To operate optional invitation links for new Closefloor accounts. An invitation link is attribution only; it does not grant offers, team access, or payment to either person.

To comply with tax and financial record-keeping obligations.

We do not use personal information to train AI models. Section 8 explains the limited role AI plays in our product.

5. If you are a customer of a business using Closefloor

You did not sign up with us, and you should know exactly what we hold and why.

What we hold: your name and email address, given to us by the business or one of its sales representatives; a record of what you paid, when, and to whom; and, if applicable, the fact that you activated a product.

Why: the business you bought from is our customer, and we provide the payment and commission infrastructure behind that sale. We hold the record because we processed the transaction and because tax and financial rules require us to keep records of payments we facilitate.

Who we are not: we are not the seller. Your purchase contract is with the business, not with Closefloor. Refunds, delivery, and support for what you bought are the business's responsibility.

What we do not do: we do not market to you, add you to a mailing list, sell your information, or share it with anyone except as described in Section 7.

Your rights are the same as anyone else's. Section 10 applies to you, and you can exercise those rights by contacting us at privacy@closefloor.com without needing an account.

6. If you are a prospective customer of a business using Closefloor

You did not sign up with us, you have not bought anything, and you may never have heard of Closefloor. This is what we hold and why.

What we hold: your name and email address; the amount the business or the representative expects you to pay; who entered you — the business, or the representative who did, and only that a representative did once that representative's account is deleted; the offer you were entered against, where there is one; and, if the business declined the registration, the written reason it gave.

Why: a business using Closefloor asked us to hold it. We provide the software its representatives use to keep track of who they are talking to.

Who decides: the business does. The business or one of its representatives chose to enter your details, and it is the business — not you and not us — that decides whether the record stays. There is no self-service deletion in the software today; a request reaches a person, and Section 9 describes the limits on what can be removed.

Who contacts you.

The business and its representatives may contact you. That is what the record is for. Their own outreach — a call, an email they send themselves — does not go through Closefloor and we do not see it. If you want it to stop, tell them.

We never market to you and we never add you to a mailing list. There is no marketing in this product at all.

Two transactional messages can reach you through us, both at the business's instruction: an invoice or payment request, which our software asks our payment processor to send you on that business's behalf — including automatically, on a schedule, for an instalment plan the business has set up — and, if you buy something that unlocks access to software, a product activation link.

When an invoice is raised, your name and email address are sent to our payment processor so it can address it to you. That happens before you have paid anything and whether or not you ever do.

What we do not do:

We do not sell your information, and we do not share it for advertising.

We do not send your name or contact details to any AI model.

We do not score, rank, rate, enrich, or profile you, and no automated decision is made about you.

We do not use your details for any purpose of our own, and we do not combine the records held for different businesses to build a picture of you.

Your rights. Section 10 applies to you, and you can use it without an account: email privacy@closefloor.com and a person will handle it by hand — there is no automated erasure or correction tool, for anyone. Because you have not bought anything, none of the tax and accounting rules that force us to keep a purchase record for seven years apply to you. If an invoice has already been raised in your name, part of that record is a financial record and Section 9's limits reach it.

7. Who we share information with

We share personal information only with the service providers we need to run the platform, and only what each needs:

Provider	What they handle
Stripe, Inc.	Payment processing, payout accounts, card data. Stripe is the payment processor for every transaction and hosts the pages where customers enter card details.
Supabase	Our database and authentication.
Vercel	Application hosting.
Anthropic, PBC	The AI models used for certification and content generation. See Section 8.
Resend	Transactional email delivery.
Cloudflare	DNS and network services.

Sharing through the opt-in Rep Directory

A representative appears in the Rep Directory only after turning it on in their settings and selecting at least one industry. Active businesses can see that representative's display name, profile photo, headline, bio, selected industries, and Closefloor's verified counts of deals worked, settled closes, and close rate. A representative can turn the directory off at any time; future directory reads then stop returning their profile.

The Rep Directory does not show a representative's email address, country, login or private account settings, Stripe or payout information, individual deals, commissions, customers, prospective customers, sales volume, or their leaderboard position. Businesses can send an invitation only through Closefloor to one of their own live offers; the representative's contact information is not disclosed.

Private direct messages between representatives

An active representative can start a private Closefloor conversation only with another active representative who chose to appear in the Rep Directory. The two participants can see each other's display name and headline, the messages in that conversation, their sent times, and an offer pointer if either person shares one. An offer pointer does not reveal the offer's terms through Messages. Opening it uses the normal offer page, which decides whether the recipient can see or work that offer.

Direct Messages do not show either representative's email address, phone number, country, private settings, Stripe or payout information, businesses, customers, prospective customers, individual deals, sales volume, commission, or leaderboard results. They are not visible to a business, Sales Team owner or manager, ordinary team member, or other representative.

Either participant can block the conversation. A block stops new messages in both directions and does not erase the existing conversation. A participant can report a received message to Closefloor administrators. The reported representative is not told about the report.

Sharing through opt-in Rep Leaderboards

A representative appears on a Rep Leaderboard only after turning it on in settings. Other signed-in representatives can see that representative's display name and Closefloor's verified aggregate count of settled closes, close rate, and deals worked. A leaderboard may be across Closefloor or within an industry, and may show all-time, last-30-day, or last-7-day activity. The viewer chooses settled closes, close rate, or deals worked as the ranking; close-rate rankings require at least three deals worked in the selected period. A representative can turn leaderboard visibility off at any time; future leaderboard reads then stop returning their result.

Rep Leaderboards do not show email addresses, countries, profile contact details, businesses, customers, prospective customers, individual deals, sales volume, commission or payout information. Businesses do not receive a cross-platform rep ranking through this feature.

Business-owned roster leaderboard

A business can rank representatives only on work credited to that business's own offers. It sees the representative's display name and that business's aggregate deals worked, settled closes, close rate, and attributed net sales. It cannot use this feature to see a representative's work for another business, contact details, customer or prospective-customer information, individual deal records, commission, or payout information.

Sharing within an optional Sales Team

When a representative chooses to join an active Sales Team, Closefloor shows that team's owner and managers the representative's display name, profile photo, headline, membership role and status, and team-management activity. It also shows an owner or manager the representative's aggregate activity for deals registered after joining that team: deals worked, settled closes, close rate, and attributed sales net of refunds and lost disputes. Ordinary members cannot browse the roster or performance board. We do not provide team owners, managers, or members with another representative's email address, private account settings, country, Stripe or payout information, individual deals, commissions, applications, customer information, prospective-customer information, or the identity of another representative's businesses through this feature.

Sharing through the opt-in Sales Team Marketplace

An owner or manager may choose to make an active Sales Team discoverable to active businesses. A business can then see only the team name, headline, description, selected industries, active member count, and Closefloor's aggregate count of deals worked, settled closes, and close rate. These results use a team snapshot made when a sale is registered, count each sale once even when representatives collaborate, and begin with the marketplace release. They do not show sales volume, commission, payout, any manager or member identity, contact details, a business, an offer, a customer, a prospective customer, or an individual deal.

An active business may request an introduction only around one of its own live offers and may add a short note. An owner or manager sees the requesting business's name, the offer title and industry, and the optional note, and may accept or decline. The business never receives a manager's contact details, and this feature does not provide direct messages. A business may withdraw a request or hide a team from its own marketplace results.

We do not receive prospective-customer information from any third-party data provider. If that ever changes, the source will be named in Section 3 before we begin.

Sharing with product providers

Some offers sold on Closefloor unlock access to a software product supplied by a third party. When a customer buys one of those offers, we send that provider the customer's email address and the name of the business they bought from, so the provider can grant access to the right person.

Growworks, also operated by GG Holdings Group LLC, is one such provider. When a Closefloor sale unlocks a Growworks product, the customer's email address is sent to Growworks and is thereafter handled under the Growworks privacy policy. The two products run on separate systems and this is a real transfer of information between them, not internal movement.

Other disclosures

We may disclose information if required by law, court order, or a valid request from a government authority, and to establish or defend legal claims.

If GG Holdings Group LLC is acquired or merged, personal information may transfer as part of that transaction. We would notify affected users before that happened.

8. Artificial intelligence

Closefloor uses AI models supplied by Anthropic in a small number of places. We are specific about this because one of them affects whether a representative can take on paid work.

Certification roleplay and scoring. Some offers require a representative to complete a practice sales conversation before they can work that offer. The prospect in that conversation is an AI model. What the representative types is sent to Anthropic and stored by us. When the conversation ends, a model reviews the transcript and judges each item on the offer's checklist; a fixed score threshold is then applied in our own code, not by the model. Passing opens that offer's work to the representative. Attempts are unlimited, and a failed scoring attempt costs the representative nothing.

Content generation. We use AI to draft sales enablement material and to write plain-English summaries of an offer's setup status. Neither affects any money calculation or any decision about a person.

What is not sent to a model. We never send an AI model the contact details we hold about a customer or a prospective customer — not their name, email address, telephone number, payment details or bank information. The free text that reaches a model is what a representative types during a certification conversation, and the offer material a business writes — its title, its description, and the sales notes in its enablement pack.

We do not use your information to train AI models, and our provider does not train on it either.

9. How long we keep information

Security logs (signup attempts, activation-page requests): deleted daily, and never kept longer than 48 hours.

Product activation credentials: the usable copy is destroyed after 7 days, though the activation link itself remains valid for up to 90 days.

Account information: kept while your account is open.

Invitation-link records: kept while the related account is open. They do not contain a financial reward, sales activity, customer information, or a new account's contact details for the person who shared the link.

Sales-Team records: team profiles, membership, invitations, team-management activity, marketplace visibility settings, team-attribution records, and business introduction requests are kept while the related account is open. We do not delete these on a timetable.

Direct-message records: conversations, messages, offer pointers, blocks, and reports are kept while the related account is open. We do not delete these on a timetable.

Financial records — payments, commissions, performance bonuses, refunds, disputes, and the accounting entries behind them: retained for at least seven years to meet tax and financial record-keeping obligations. These records cannot be deleted on request, because we are required to keep them.

Prospective-customer records — what a business holds about someone its representatives are trying to sell to: kept while that business's account is open. We do not delete these on a timetable. A business can ask us to remove one, and a prospective customer can ask us directly; a person handles the request by hand. Where an invoice has already been raised in that person's name, part of the record is a financial record and the seven-year limit above reaches it.

Where we no longer need information and are not required to keep it, we delete it on request.

10. Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.

Correct information that is wrong.

Delete information, subject to the financial record-keeping limits in Section 9. If you are a prospective customer and no payment has been requested from you, those limits do not apply — see Section 6.

Object to or restrict how we use your information.

Receive a copy of information you gave us, in a portable format.

Not be discriminated against for exercising any of these rights.

How to exercise them: email privacy@closefloor.com. You do not need an account. We will ask for enough information to confirm who you are, and we will respond within 30 days. Requests are handled by a person, not automatically.

California residents: we do not sell personal information and we do not share it for cross-context behavioural advertising, as those terms are defined by the California Consumer Privacy Act. We have not done so in the preceding twelve months.

If you are in the UK, EU, or EEA: we process personal information on the basis of contract (to provide the service you or the business you bought from asked for), legal obligation (tax and financial records), and legitimate interests (operating the platform, preventing fraud, and providing businesses with the software their representatives use to keep track of the people they are trying to sell to). Where we rely on legitimate interests to hold a prospective-customer record, the interest is the business's rather than ours, and you may object at any time by emailing privacy@closefloor.com. You may lodge a complaint with your local supervisory authority.

11. Where information is held

Our application and our database run in the United States. If your information reaches us from outside the United States — because you access Closefloor, or because a business or representative outside the United States entered your details — it is transferred to and processed there. The service providers listed in Section 7 run their own infrastructure and may process information outside the United States.

12. Security

We use encryption in transit for all connections, encryption at rest for sensitive credentials, and access controls that limit each business and representative to their own data, except for the narrow Sales Teams and opt-in Rep Directory disclosures described in Section 7. Card numbers and bank details never touch our systems — they go directly to Stripe.

No system is perfectly secure. If a breach affects your personal information, we will notify you and any regulator we are required to notify, as required by law.

13. Children

Closefloor is not directed at children and is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact privacy@closefloor.com and we will delete it.

14. Changes to this policy

If we change this policy in a way that materially affects how we handle your information, we will post the updated version here with a new date and a short note of what changed. A change that materially affects how we handle information we have already collected about you will not be applied to that information without notice to you first. Where we hold your contact details and the change is significant, we will notify you directly. We do not send prospective customers a direct notification about a change to this policy. The only messages that reach you through us are the transactional ones described in Section 6, sent at a business's instruction; we have no channel of our own to you.

What changed on 16 September 2026 (version 1.9.2). We corrected one more sentence, in the section for customers, that said a customer's name and email reach us from a business's sales representative. A business can supply them itself. What we hold, why we hold it, and who it is shared with did not change.

What changed on 15 September 2026 (version 1.9.1). We corrected seven sentences that said a prospective customer's record is always entered by a business's sales representative. A business can also enter one itself, for its representatives to work. What we hold, why we hold it, and who it is shared with did not change.

What changed on 8 September 2026 (version 1.9.0). We added optional private Direct Messages between representatives. The policy states who can start a new conversation, the limited profile and message information each participant can see, how a shared offer remains subject to its normal eligibility rules, and the block and report controls.

What changed on 7 September 2026 (version 1.8.0). We added optional private invitation links for people to share Closefloor signup. The policy states what limited attribution record we keep, that we do not disclose the new account's identity or activity to the person who shared the link, and that the link has no offer, team, or payment effect.

What changed on 6 September 2026 (version 1.7.0). We added the optional Sales Team Marketplace. A team owner or manager must choose to make a team discoverable. The policy lists the limited profile and aggregate results active businesses can see, how an offer-specific introduction request works without contact details or direct messages, and the business, representative, customer, deal, revenue, commission, and payout information that remains private.

What changed on 6 September 2026 (version 1.6.0). We expanded the opt-in Rep Leaderboards with rolling time periods and selectable rank metrics, while keeping their cross-platform disclosure limited to display name, deals worked, settled closes, and close rate. We added a private business-owned roster leaderboard and a private Sales Team owner/manager performance board. The policy names the aggregate metrics each can show and the customer, business, deal, commission, payout, and contact details they never reveal.

What changed on 6 September 2026 (version 1.5.0). We added optional performance bonuses to offers. This policy now explains the business-authored bonus terms, the representative's private progress and payout record, the saved-card identifier used to collect an earned bonus, and the financial-record retention for those payments.

What changed on 6 September 2026 (version 1.4.0). We added optional Rep Leaderboards. A representative must choose to appear; the policy lists the limited verified aggregate work counts other signed-in representatives can see and all the personal, customer, deal, sales-volume, commission, and payout information that remains hidden. We also added private monthly goals for representatives and businesses.

What changed on 5 September 2026 (version 1.3.0). We added the optional Rep Directory. A representative must choose to appear; the policy lists exactly what active businesses can see, what they cannot see, how invitations work without disclosing contact details, and how a representative can stop appearing. We also added the directory preference and industry tags to the information we collect and explain why we use them.

What changed on 5 September 2026 (version 1.2.0). We added the optional private Sales Teams feature to this policy. The update names the team membership, role, invitation, and management records we hold; the narrow team-facing information an owner or manager can see after a representative joins; and the information Sales Teams do not disclose. It also states that there is no business or public team directory, direct messaging, performance ranking, or team wallet in this release.

What changed on 7 August 2026 (version 1.1.2). One correction. The note below, added earlier the same day, quoted the wording it was correcting using a formatting mark this page does not support, so two asterisk characters appeared in the published text. They have been removed. Nothing else changed.

What changed on 7 August 2026 (version 1.1.1). Three corrections, all to this document's own wording rather than to anything we do. First: Section 14 said we do not notify prospective customers of a change "because Section 6 undertakes that we will not contact you". Section 6 undertakes no such thing — it says two transactional messages can reach you, including automatically on a schedule. The reason is now stated accurately. Second: Section 9 said security logs are deleted after 24 hours, while Section 3 said the same records are deleted daily and never kept longer than 48 hours. Section 9 now carries Section 3's wording, which is the honest description of a job that runs once a day. Third: the note below said five statements were corrected and then listed four; the list is now complete.

What changed on 6 August 2026 (version 1.1). We added Section 6, describing what we hold about people a business's representatives are trying to sell to who have not bought anything. We corrected five statements that were inaccurate: how long we keep IP addresses; whose IP addresses we record; what free text reaches an AI model; which of our own systems we can say run in the United States; and a promise about what we never send to an AI model that was written too narrowly to cover prospective customers. We also said plainly that we do not buy information about them from data brokers or list vendors.

15. Contact

GG Holdings Group LLC

2225 Estribo Drive

Rolling Hills Estates, California 90274

United States

privacy@closefloor.com